If you’ve been researching or shopping around for the best remodelers for your home, you’ve likely heard horror stories. From the unlicensed and uninsured to those with poor communication and unrealistic expectations, there are a lot of things to avoid.
So, how can you make sure you’re in good hands with your long-desired home remodel?
Adam Smith, Slate Design and Remodel founder, answers key questions to help you have the best home remodel experience possible.
A: Not enough information provided to the homeowner. You want to set realistic expectations about:
Setting realistic expectations is key to a good relationship with your remodelers. If it sounds too good to be true, it probably is.
A: A great home remodeling team must have:
A: “The passion should come through. You should be able to get the sense that they really care about what they do.”
A: This year, the Slate team finished a basement remodel. We later received a personal email thanking the entire Slate team. The client told us the remodel actually improved his marriage by creating a space to spend time together as a couple.
The couple now has a place to play pinball and cards, to watch movies, and to have fun together and with friends. That kind of message makes the work worthwhile.
Also, last week, the entire Slate team was invited over for tea to a client’s house. The client was so pleased with the work that he wanted us all to enjoy the newly updated kitchen.
The client was so thrilled about being able to host all three generations at the house now. This remodel created opportunities for closeness in their family, and that created a relationship of trust between us, the remodel team, and the client.
A: Homeowners have lots of options.
A: “It’s important to get that feedback in the middle…so we can fix it and get back on track really quickly.”
Client feedback is crucial. We survey at the midway point and at the end of the project. If anything is off target, the midway survey gets everything back on track. The follow-up survey helps us find room for improvement.
As the company founder, I call every client personally to get feedback.
We wish you the very best experience finding the right Northern Virginia home remodelers for your project.
Please contact us if you are interested in discussing your kitchen, basement, or bathroom transformation.